Resume

Education

George Mason University, M. Ed., Instructional Design and Development with e-Learning Graduate Certificate, (will graduate in May 2012)

University of Georgia, B.B.A., Marketing with a German minor

Software Skills

Microsoft Office (Word, Excel, Access, and PowerPoint), LaTex, Adobe Flash, GarageBand/Audacity, Dreamweaver, SQL, CSS, PHP, and XHTML

Employment

Central Pension Fund of the International Union of Operating Engineers

Assistant to the Director of Operations, March 2011 - present

  • Create, edit, and revise new and existing policies and procedures documents
  • Audit participating employers' records to confirm accurate reporting of participant wages
  • Develop, update, and maintain Microsoft Access databases that interface with an Oracle 10.6 database
  • Analyze existing business processes and procedures to improve efficiency for the benefit of participants, pensioners, and contributing employers
  • Other duties and projects at the discretion of the CPF Director of Operations, CPF Chief Executive Officer, and Administrative Manager of the General Pension Plan of the IUOE

International Union of Operating Engineers

Assistant to the General Secretary-Treasurer, June 2008 - March 2011

  • Developed and revised software training materials including user documentation and e-learning modules for use in initial software roll-out
  • Collaborated with key staff members to develop initial software roll-out plan and subsequent training plan
  • Evaluated and revised software training as needed to best fit student needs
  • Created software design and user-acceptance testing scripts for custom membership management software
  • Facilitated data, software design, and software functionality testing for custom membership management software
  • Reviewed problematic membership processes and recommended solutions

National Parking Association

Office Manager, March 2008 - June 2008

  • Maintained membership database
  • Processed and fulfilled publication purchases and new member applications

Winston Partners

Associate, Client Service and Marketing, January 2004 - February 2008

  • Analyzed client needs to improve client service and build stronger relationships
  • Served as primary liaison between the department and third-party service providers including the transition from one third-party administrator to another
  • Developed marketing materials for meetings with prospective and existing clients
  • Evaluated client service procedures and streamlined monthly and quarterly reporting processes, thus reducing required man hours by 50%

Ruthi Postow Staffing, Inc.

Account Executive, August 2003 - January 2004

  • Recruited candidates for permanent administrative positions through leads developed through cold calls
  • Evaluated candidates’ strengths and matched them to positions that best suited their desires and needs

Athens Convention and Visitors Bureau

Convention Sales Coordinator, June 2002 - July 2003

  • Coordinated convention services such as group dining, shuttle transportation, and social activities for conventions up to 2,000 people
  • Negotiated with local vendors to develop convention attendee and visitor welcome packages, tours, and special dining menus

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